Last updated: January 2025 · Applicable to the Bangladesh market
When registering on the nok platform, your name, mobile number, and necessary payment-related information are collected. Age verification information may also be collected for account verification purposes. Your device type, browser information, and session logs are automatically recorded while using the platform. This information is used solely to improve service quality and ensure security. Your personal information is never sold or rented to third parties.
Collected information is primarily used for account management, transaction processing, and customer service. Data is analyzed to maintain platform security and prevent fraud. Your preferences and usage patterns are analyzed to provide a more improved and personalized experience. Information is retained where necessary to comply with applicable laws. nok never uses your information for marketing purposes without your consent.
Nok keeps all your personal and financial information secure using industry-standard encryption technology. Our servers and databases undergo regular security audits. Multi-layer firewalls and access controls are maintained to prevent unauthorized access. Only authorized personnel can access your information for specific, necessary purposes. In the event of any security incident, we are committed to notifying users promptly.
Nok does not sell, rent, or exchange your personal information to any third party. Only the minimum necessary information is shared with authorized mobile banking partners for payment processing. In cases of legal obligation or government directive, information may be provided in compliance with applicable law. Any such data sharing is kept to the minimum required amount. All our partners are contractually bound to uphold the same privacy standards.
You can view and update the information stored in your account at any time. Requests to correct inaccurate or incomplete information can be made through the support team. If you request account closure, your information will be deleted within applicable legal limits. The option to opt out of marketing communications is always available. Any privacy-related requests will be processed within 30 business days.
Nok uses cookies on the platform to manage sessions and improve user experience. Your consent is obtained for cookies other than essential ones. You can control or delete cookies at any time through your browser settings. nok does not use third-party advertising tracking cookies. Disabling cookies may limit some platform features, but core services will continue to function.
Nok reserves the right to update this privacy policy as needed. Users will be notified in advance through the platform for any significant changes. Continued use of the platform after changes are made will be considered acceptance of the new policy. The latest policy will always be available on this page, with the update date noted at the top. We recommend visiting this page regularly to stay informed of any updates.
Your personal information is never sold or rented to any third party.
All your information is kept secure using industry-standard encryption technology.
View, update, or request deletion of your information at any time.
What information is collected and why — everything is clearly explained.
If you have any questions about the privacy policy, please visit our FAQ page. nok always places the highest importance on transparency and user trust. We also encourage you to read our Terms & Conditions and Responsible Gaming policy for a complete understanding of your overall experience.